RETURNS AND EXCHANGES

At Saint Hearts, we are committed to delivering premium-quality products that align with our brand vision. To maintain the exclusivity and integrity of our offerings, we have established the following policy:

No Returns:

We do not accept returns on any products. All sales are final. We encourage our customers to review their orders carefully before making a purchase.

Exchanges:

We offer exchanges under the following conditions:

(a) Eligibility: Exchanges are only applicable for items that are defective, damaged, or if you have received the wrong product.

(b) Time Frame: You must initiate the exchange process within 7 days of receiving your order.

(c) Condition of Product: The item must be unused, in its original packaging, and with all tags intact.

Exchange Process:

(a) Initiate Exchange: Contact our customer service team at [support@wesainthearts] with your order number, details of the issue, and photographic evidence of the product.

(b) Approval: Once your exchange request is approved, we will provide instructions on how to send the item back to us.

(c) Shipping: Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely.

(d) Processing: Upon receiving and inspecting the item, we will dispatch the replacement product within 7 business days.

Non-Exchangeable Items:

Certain items are not eligible for exchange, including:

(a) Products purchased during sale or promotional periods.

(b) Customized or personalized items.

(c) Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.